Information Collection and Use
- Enable us to provide our products and services to you (i.e. administrating escape room reservations)
- Assist you by providing you with information and support
- Administer our websites, reservation system, and any related back-office systems
- Comply with legal and regulatory obligations
- For other purposes required or authorized by law, including other purposes for which you have provided your express consent,
- Allow us to provide advertising material to you regarding us
You consent to us using your Personal Data in the above ways. We may not collect or use your Personal Data for purposes not listed above. If we do, we will advise you at the time and delete that information permanently. Be aware that if you do not provide certain Personal Data, we may not be able to provide certain services to you (for example you will not receive a reservation confirmation without providing your email address).
In principle, we store your Personal Data as long as we have a legitimate interest in its storage, and we do not consider our importance to outweigh your interests in the non-continuation of the storage. Even without a legitimate interest, we can continue to store the data if we are legally obligated to do so (for example, to fulfill record-keeping obligations). We also delete your Personal Data without your involvement as soon as its retention is no longer necessary to fulfill the purpose for which it was processed, or in cases where storing your data is otherwise legally inadmissible. Any Personal Data we need to keep in order to fulfill our retention obligations will be kept until the end of the respective retention obligation.
We will keep your Personal Data strictly confidential, and it will only be shared with our teams for the purpose of running, managing, administering, and improving our services generally, and is only shared between entities, teams, systems, and services where there is a legitimate need consistent with the data and the consent provided for its use and disclosure.
We will not provide your Personal Data to any third-party unless we absolutely have to, and we have a practical and legal basis to do so. We may provide your Personal Data on a confidential basis to third parties on an “as needed” basis, in the course of delivering products and services to you and to achieve the purposes specified in “Using your Personal Data”. These parties may include:
- Our third parties that provide products and services to us or through us
- Other third parties such as regulatory or government authorities
- Any authorized representatives (for example a parent or guardian where you are a minor)
- Representatives, agents, or contractors who are appointed by us in the ordinary operation, administration, or promotion of our business (such as for data storage, processing, printing, mailing, marketing, planning and product or service development).
We may also disclose your Personal Data to our website host(s) or information technology service providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner.
Websites, cookies, IP addresses, log files, and third-party sites
We may also log IP addresses (i.e. the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements on the website, and gather broad demographic information for aggregate use for advertising and business purposes.
We may also collect information on our websites that cannot be used by itself to identify you personally. In certain cases, especially when combined with other data, this information can nonetheless be considered Personal Data. We may also collect information on our websites that does not allow us to identify you, either directly or indirectly; this includes, for example, aggregated information about all users of this website.
You consent to us using your Personal Data from time to time to send you information regarding special offers or promotions about us or our products and services, as well as the products and services of our related entities and our business partners.
You also consent to us sending you such information by means of direct mail, telemarketing, email, and SMS messages. We will only do this if we believe this will be of interest to you.
If you do not want us to send you any of this material or if you want to stop receiving direct marketing, you contact us – wherever possible, any contact from us will come with an “opt out” or “unsubscribe” option.
Your Rights to Access, Control, and Consent
You are entitled to access all the Personal Data that we hold on you. If you request access to your Personal Data, we will give you full access within a reasonable timeframe.
If you believe that some or all of the Personal Data we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it, and we will process that within a reasonable timeframe. You may also request that your Personal Data be deleted at any time, and we will process that within a reasonable timeframe.
You have the right, at any time, to object to our processing of your Personal Data. In the event of your objection, we will no longer process the Personal Data concerning you, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing is for the purpose of asserting, exercising, or defending legal claims.
If we process Personal Data relating to you for the purpose of direct marketing, you have the right to object at any time. If you object to the processing for purposes of direct marketing, the personal data related to you will no longer be processed for these purposes.
If you have given us consent (for example, in connection with information by email), you may revoke such consent at any time with future effect. In marketing communications, we always provide a link to “opt-out” or “unsubscribe”.
You have the right to information about what personal data has been collected and saved, to the correction of incorrect or incomplete data, to the deletion of Personal Data, to the restriction of processing, and to data portability. To exercise these rights, you may contact us at any time.